Help & Support
SafePlate Support
We're here to help you stay compliant. Reach our team any time and we'll get back to you fast.
Ask the SafePlate AI assistant
For an instant answer, tap the green chat button in the bottom-right corner. The assistant can help with using the app, billing and subscriptions, and food safety questions.
Contact us
The quickest way to reach us is by email. We answer every message — whether it's a question, a bug, a billing query, or help getting set up.
- Email: support@safeplate.ie
- Response time: within 1 business day (Monday–Friday)
- Hours: 9:00–18:00 IST, Monday–Friday
- Company: Resocial Marketing Ltd, Dublin, Ireland
When emailing about an issue, please include your business name and, if possible, a screenshot — it helps us resolve things faster.
Account & billing
How do I subscribe or upgrade my plan?
On iPhone and iPad, open the app and go to Profile → Billing to subscribe to Pro or Enterprise. Subscriptions are billed through your Apple ID and renew monthly until cancelled.
How do I cancel my subscription?
Subscriptions purchased in the app are managed in your Apple ID settings: Settings → [your name] → Subscriptions. Cancel at least 24 hours before the renewal date to avoid the next charge.
How do I get a refund?
Purchases made through the App Store are handled by Apple. Request a refund at reportaproblem.apple.com. For any other billing question, email us.
What are AI credits?
AI credits power features like the HACCP Expert assistant, AI record checks and report generation. Your plan includes a monthly allowance, and you can top up at any time from Profile → Billing.
Using the app
How do I log a food safety check?
Open the Home tab to see today's due checks, tap one, enter the reading or complete the checklist, and save. Breaches automatically prompt a corrective action.
Can I use SafePlate on more than one device?
Yes. Sign in with the same account on iPhone, iPad, or the web dashboard — your venues, records and team stay in sync.
Does it work offline?
Yes. Checks logged without a connection are saved on the device and sync automatically when you're back online.
Data & privacy
For how we handle your data, see our Privacy Policy and Terms of Use. To export or delete your data, email support@safeplate.ie and we'll respond within 30 days.
Still need help?
Email support@safeplate.ie and a real person will get back to you. We read and reply to every message.